Return & Refund Policy
Effective Date: March 12, 2026
At Saige BD, we aim to ensure customer satisfaction with every purchase. This Return & Refund Policy explains the conditions under which products may be returned, exchanged, or refunded.
By making a purchase from our website, you agree to the terms outlined below.
1. Return Eligibility
Customers may request a return or exchange if:
- The product received is damaged, defective, or incorrect.
- The return request is made within the specified return period after delivery.
- The item is unused, unwashed, and in its original condition.
- All original packaging, tags, and accessories are included.
Saige BD reserves the right to inspect returned items before approving a refund or exchange.
2. Non-Returnable Items
The following items may not be eligible for return or refund:
- Products that have been used, worn, or washed
- Items without original packaging or tags
- Items returned after the allowed return period
- Products purchased during special sales or clearance, unless defective
3. Return Request Process
To request a return or exchange:
- Contact our support team with your order details.
- Provide clear photos or proof if the item is damaged, defective, or incorrect.
- Wait for return approval and instructions.
Returns sent without prior approval may not be accepted.
4. Exchanges
If an exchange is approved:
- The customer may receive a replacement product for the same item or size, subject to availability.
- If the item is unavailable, alternative options may be offered.
5. Refund Process
If a refund is approved:
- Refunds will be processed using the original payment method where possible.
- Processing times may vary depending on the payment provider.
- Shipping or delivery fees may not be refundable unless the error occurred from our side.
6. Return Shipping
Return shipping responsibilities may vary depending on the reason for return:
- If the return is due to damaged, defective, or incorrect items, return shipping may be covered by Saige BD.
- If the return is requested for other reasons, the customer may be responsible for the return shipping cost.
7. Inspection and Approval
All returned items are subject to inspection upon arrival.
Saige BD reserves the right to approve or reject return or refund requests if the product does not meet the conditions outlined in this policy.
8. Policy Updates
Saige BD may update this Return & Refund Policy at any time to reflect operational or legal changes. Updated versions will be published on this page.
